FAQ
Quick answers. More detail on membership and for restaurants.
Foodies
Do I need a membership to browse?
No. Browse free. Membership is required to redeem deals and to post or reply in the city feed.
How much does it cost?
$7 monthly ($7/mo), $36 for 6 months ($6/mo), or $60 annual ($5/mo). All plans work in every city we launch. Family / friends seats up to 6, priced per person.
What is your refund policy?
Refunds are handled case by case. Generally, if you have redeemed more than once, a refund is less likely unless our team verifies a bad experience claim. Cancel anytime; you keep access until your paid term ends.
How do I redeem a deal?
Open the restaurant page, tap Redeem, and show the code to staff. They confirm on their phone. Codes rotate so a screenshot will not work for long. If staff cannot confirm, contact us from this site — do not share your password.
Can % off cover the whole table?
Default rule: % applies to the member’s items only—not the whole party. Alcohol may be excluded by law.
Is there delivery?
Online ordering (cart + checkout) is in the product. Delivery comes later via third-party or the restaurant; you pay delivery then.
What about under 18?
Accounts are 18+. Younger diners can be added as family / friends plan seats.
Who can post in the city feed?
Only active members and partner restaurants can create posts or replies. Guests can read.
How do rewards work?
You earn custom points for actions (redeem, review, feed post, favorite, order, join). Default: +10 redeem, +25 first redeem, +15 review, +10 feed post, +5 favorite, +10 order, +50 join. Every 100 points unlocks a free-item reward on your Account page. Point values can be changed by the platform.
What are badges?
Badges are achievements you unlock as you use the app — first redeem, multiple reviews, city feed posts, savings milestones, and more. See them on your Account page.
What are cuisine passports?
Passports group partner restaurants by cuisine/region (Latin & Hispanic, Italian, East Asia, Caribbean, and more). Visit every live restaurant on a passport to earn it. If a new partner joins that category, the passport is paused and you get a notification — visit the new spot to earn it back.
How do I log in if my family shares a plan?
Each person on a multi-seat plan gets their own login (email + password or magic link) at /login. The plan is shared for billing; accounts are individual so points, passports, and redemptions stay personal.
What happens when a new restaurant joins my passport?
You get a notification that there’s a new place to stamp. The passport badge pauses until you visit the new partner(s). Points from the first completion stay forever — no clawback and no double points when you restore the badge.
How does multi-person membership signup work?
Pick a plan and seats, then fill an intake form for each person (name, email, phone, birthday, home address). Each seat creates an account. Favorite restaurant and food type can be set later in profile.
Business
Do restaurants pay to list?
No. Free to join after approval. Optional paid marketing packages later.
How do restaurant staff log in?
Business owners invite staff by email with roles (owner / manager / marketing / employee) — never share one password.
Still stuck?
Redeem problems, billing, or a restaurant listing — send a note and we’ll help.
Contact us